Privacy Policy
Effective Date: 1st September 2026
Website: www.littlechaos.in
Email: hello@littlechaos.in
Address: 91 Springboard Vikhroli, Mumbai, Maharashtra, India
Jurisdiction: Mumbai, Maharashtra, India
1. Introduction
Welcome to Little Chaos ("Little Chaos", "we", "us", or "our").
This Privacy Policy explains how Little Chaos collects, uses, stores, shares, and protects personal information when you:
• Visit our website;
• Browse or interact with our website;
• Create an account;
• Purchase our products;
• Contact us;
• Subscribe to our communications;
• Participate in promotions, contests, surveys, or campaigns; or
• Otherwise interact with Little Chaos.
We respect your privacy and are committed to handling your personal data responsibly and transparently.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with Little Chaos, we may collect the following categories of information.
2.1 Information You Provide Directly
This may include:
• Full name;
• Email address;
• Mobile/telephone number;
• Billing address;
• Shipping/delivery address;
• Payment-related information;
• Account login information;
• Order history;
• Information provided when contacting customer support;
• Product reviews and feedback;
• Information submitted through forms, surveys, contests, or promotions; and
• Any other information you voluntarily provide to us.
We only request information that is reasonably necessary for the relevant purpose.
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2.2 Order & Transaction Information
When you purchase a product from us, we may collect information relating to the transaction, including:
• Products purchased;
• Order number;
• Order date;
• Transaction amount;
• Delivery information;
• Billing information;
• Payment status; and
• Return, refund, cancellation, or customer-service information.
Little Chaos does not ordinarily receive or store your complete debit/credit card number or banking credentials. Payments may be processed through third-party payment providers that maintain their own security and privacy practices.
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2.3 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from technical information;
• Pages visited;
• Time spent on pages;
• Referring website;
• Website interaction information;
• Device identifiers; and
• Technical/log information.
This information may be collected through cookies, pixels, analytics technologies, server logs, and similar technologies.
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3. Cookies & Similar Technologies
Little Chaos may use cookies and similar technologies to improve your experience on our website.
Cookies may be used for purposes including:
Essential Cookies
These help the website function properly, including shopping-cart, checkout, login, security, and session functionality.
Analytics Cookies
These help us understand how visitors use our website and allow us to improve website performance and user experience.
Preference Cookies
These may remember choices such as language, region, or other website preferences.
Marketing Cookies
Where applicable and subject to appropriate consent or other lawful basis, these technologies may help us understand advertising performance and deliver more relevant communications.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
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4. How We Use Your Personal Data
Little Chaos may process personal data for purposes including:
4.1 Processing Orders
To:
• Process and fulfil purchases;
• Confirm orders;
• Arrange shipping and delivery;
• Process cancellations, returns, and refunds;
• Provide order updates; and
• Provide customer support.
4.2 Operating Our Website
To:
• Maintain and operate our website;
• Authenticate accounts;
• Improve website functionality;
• Diagnose technical problems;
• Maintain security; and
• Prevent fraud or abuse.
4.3 Customer Support
We may use your information to respond to enquiries, complaints, requests, and other communications.
4.4 Improving Our Products & Services
We may analyse customer interactions, purchasing patterns, reviews, and website usage to improve our products, services, website, and overall customer experience.
Where reasonably possible, analytical information may be aggregated or anonymised.
4.5 Marketing Communications
With your consent where required, we may send:
• Promotional emails;
• Product announcements;
• Offers and discounts;
• New-launch notifications;
• Newsletters; and
• Other marketing communications.
You may unsubscribe from marketing communications at any time.
Importantly, withdrawing consent for marketing communications will not affect processing that is necessary to fulfil an order or provide services you have requested.
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5. Legal Basis for Processing
Little Chaos will process personal data only where permitted under applicable law.
Depending on the circumstances, processing may be based on:
• Your consent;
• Processing necessary to provide goods or services requested by you;
• Compliance with a legal obligation;
• Certain legitimate or legally recognised uses; or
• Other lawful grounds available under applicable Indian law.
The DPDP Act establishes consent and specified legitimate uses as grounds for processing personal data, subject to its applicable provisions.
Where consent is required, we aim to provide information in clear and understandable language about what personal data is being collected and why it is being processed. The 2025 Rules specifically contemplate clear, standalone notices identifying the personal data collected and the purposes of processing.
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6. Sharing Your Personal Data
Little Chaos does not sell your personal information as a standalone commercial product.
We may share personal data with third parties where reasonably necessary to operate our business or provide services to you.
These may include:
Delivery & Logistics Providers
Your name, contact information, and delivery address may be shared with courier and logistics partners so that your order can be delivered.
Payment Providers
Payment-related information may be processed by third-party payment processors to securely process transactions.
Technology & Hosting Providers
We may use third-party providers for:
• Website hosting;
• Cloud storage;
• Website analytics;
• Customer relationship management;
• Email delivery;
• SMS/communication services;
• Security; and
• Other technology infrastructure.
Marketing & Analytics Providers
Where applicable and legally permitted, certain information may be shared with analytics or advertising technology providers to measure marketing effectiveness and improve our communications.
Professional Advisors
We may share information with lawyers, accountants, auditors, consultants, insurers, or other professional advisors where reasonably necessary.
Government & Legal Authorities
We may disclose information where required or permitted by applicable law, court order, governmental request, regulatory requirement, or to protect our legal rights.
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7. Third-Party Services
Our website may contain integrations or links to third-party services.
Examples may include:
• Payment gateways;
• Courier tracking services;
• Social media platforms;
• Analytics platforms;
• Advertising platforms;
• Customer-support tools; and
• Other third-party applications.
These third parties may have their own privacy policies and terms.
Little Chaos is not responsible for the privacy practices of independent third-party services. We encourage you to review their respective policies before providing information directly to them.
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8. Data Security
Little Chaos takes reasonable measures to protect personal data against:
• Unauthorised access;
• Unauthorised disclosure;
• Accidental loss;
• Destruction;
• Misuse;
• Alteration; and
• Other unauthorised processing.
Depending on the nature of the information and our technology infrastructure, safeguards may include access controls, authentication mechanisms, encryption or secure transmission technologies, monitoring, and organisational security measures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
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9. Data Retention
Little Chaos will retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.
The retention period may depend on:
• The nature of the information;
• The purpose for which it was collected;
• Whether an ongoing customer relationship exists;
• Legal, accounting, tax, or regulatory requirements;
• Dispute resolution requirements; and
• Fraud prevention and security requirements.
When personal data is no longer reasonably required, we may delete, anonymise, or otherwise dispose of it securely, subject to applicable legal requirements.
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10. Your Privacy Rights
Subject to applicable law and its commencement requirements, you may have rights regarding your personal data.
These may include the ability to:
• Request information about the personal data we process about you;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of personal data where applicable;
• Withdraw consent where processing is based on consent;
• Request information regarding certain processing activities;
• Raise a grievance regarding our handling of personal data; and
• Exercise other rights available under applicable law.
The DPDP Act provides data principals with rights relating to access to information about processing, correction/erasure in applicable circumstances, grievance redressal, and other matters. MeitY
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11. Withdrawal of Consent
Where we process your personal data based on consent, you may withdraw that consent by contacting us at:
hello@littlechaos.in
You may also unsubscribe from marketing communications by using the unsubscribe mechanism included in the relevant communication.
Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.
Withdrawal may also not be possible where we are required or otherwise legally permitted to retain or process certain information.
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12. Correction & Updating Your Information
If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you may contact us at:
hello@littlechaos.in
Please include sufficient information for us to identify your account or transaction and understand the correction requested.
We may take reasonable steps to verify your identity before making changes to personal information.
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13. Children's Privacy
Our website and products are intended primarily for purchase by adults.
We do not knowingly request or intentionally collect personal data from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal data to Little Chaos in circumstances where such collection was not appropriate, please contact us at hello@littlechaos.in.
Where applicable law requires parental or lawful guardian consent for processing a child's personal data, Little Chaos will follow the requirements applicable to such processing.
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14. International Data Transfers
Some third-party service providers used by Little Chaos may process or store information outside India.
Where personal data is transferred outside India, Little Chaos will take steps required by applicable law and applicable government requirements.
The DPDP framework contemplates restrictions or requirements relating to transfers of personal data outside India as may be prescribed or notified by the Central Government. MeitY
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15. Data Breaches & Security Incidents
If Little Chaos becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, remediate, and notify the relevant persons or authorities as required.
The specific notification process and timelines will be governed by applicable law and regulations in force at the relevant time.
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16. Marketing Communications
You may receive communications from Little Chaos if you have:
• Purchased from us;
• Signed up for our newsletter;
• Requested information;
• Participated in a promotion; or
• Otherwise provided appropriate consent where required.
Marketing communications may include promotional offers, product launches, educational content, or updates about Little Chaos.
You can opt out at any time by:
Clicking "Unsubscribe" in our marketing emails, or
Contacting hello@littlechaos.in
We may still send non-promotional communications relating to transactions, orders, account security, or important service updates.
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17. Social Media
Little Chaos may maintain accounts on social media platforms.
If you interact with us through social media, the relevant platform may collect and process your information according to its own privacy policy.
If you publicly tag, mention, review, or otherwise interact with Little Chaos, we may be able to see and respond to that publicly available content.
Any use of customer-generated content for commercial purposes will be subject to applicable permissions, platform rules, and applicable law.
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18. Fraud Prevention & Security
We may process personal information to:
• Detect suspicious transactions;
• Prevent fraudulent purchases;
• Protect our website;
• Investigate misuse;
• Protect customers and our business; and
• Enforce our Terms & Conditions.
Where appropriate, information may be shared with payment providers, logistics providers, technology providers, professional advisors, or law-enforcement authorities.
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19. Changes to This Privacy Policy
Little Chaos may update this Privacy Policy from time to time.
Changes may be made to reflect:
• Changes in our business;
• New products or services;
• Changes in technology;
• Changes in legal requirements; or
• Changes in privacy practices.
The updated Privacy Policy will be published on our website with a revised effective date.
We encourage you to periodically review this page.
20. Grievance Redressal
If you have a concern regarding the collection, use, storage, or processing of your personal data, please contact us first.
Privacy & Grievance Contact
Little Chaos
Andheri West, Mumbai, Maharashtra, India
Email:
When contacting us, please provide:
• Your name;
• Contact details;
• Relevant order/account information, if applicable;
• A description of your concern or request; and
• Any supporting information that may help us investigate the issue.
We will take reasonable steps to review and respond to legitimate privacy-related requests in accordance with applicable law.
21. Contact Us
For any questions about this Privacy Policy or how Little Chaos handles personal data, please contact: hello@littlechaos.in
LITTLE CHAOS
Address: 91 Springboard Vikhroli, Mumbai, Maharashtra, India
Email: hello@littlechaos.in
Website: www.littlechaos.in
Effective Date: 1st September 2026