Shipping Policy & Return/Refund Policy
Effective Date: 1st September 2026
Website: www.littlechaos.in
Email: hello@littlechaos.in
Address: 91 SpringBoard, Vikhroli, Mumbai, Maharashtra, India
At Little Chaos, we want every order to reach you safely and as quickly as possible. The following terms apply to all orders placed through our website.
1. Shipping Address
Each order can be shipped to one delivery address only, which must be provided during checkout.
If you wish to send products to multiple addresses, you will need to place separate orders for each delivery address.
Please ensure that the delivery address, contact number, and other information provided at checkout are accurate. Little Chaos will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
2. Order Processing
We aim to process and dispatch orders as quickly as possible.
Most orders will be dispatched within 1–3 working days from the date of successful order confirmation.
During periods of high demand, festivals, sales, promotional campaigns, or circumstances beyond our reasonable control, processing may take longer.
3. Order Processing Days
Orders may be placed through our website 7 days a week.
Orders are processed and dispatched according to our operational schedule and applicable courier pickup availability.
4. Delivery Partners
To ensure that your order reaches you safely, Little Chaos works with established third-party courier and logistics partners.
Once an order has been handed over to the courier, delivery timelines may be affected by circumstances outside Little Chaos's direct control.
5. Partial Shipments
Where possible, Little Chaos will attempt to ship products from the same order together.
However, an order may occasionally be shipped in multiple packages due to product availability, fulfilment requirements, warehouse operations, or other logistical considerations.
If an order is shipped in multiple packages, you may receive separate tracking information.
6. Invoice
Orders placed through Little Chaos will be accompanied by an applicable invoice.
If you do not receive your invoice or require another copy, please contact us at:
Please include your order ID so that we can assist you promptly.
7. Estimated Delivery Time
Please allow approximately 3–7 working days for delivery after dispatch, depending on your delivery location.
Delivery to certain remote or difficult-to-service locations may take longer.
Delivery timelines provided by Little Chaos are estimates and are not guaranteed delivery dates.
8. Tracking Information
Once your order has been dispatched, we will send you a shipping confirmation containing the applicable tracking information to the contact details provided at checkout.
You can use the tracking information to follow the progress of your shipment.
9. Payment
The payment methods available for your order will be displayed at checkout.
Orders will be processed after successful confirmation of payment.
If cash-on-delivery (COD) is not available for a particular order or location, only the payment methods displayed at checkout will be available.
10. Damaged Products
If your order arrives visibly damaged, please contact Little Chaos as soon as possible after delivery.
Please email:
with:
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Your order ID;
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Photographs of the outer packaging;
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Photographs of the product; and
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A brief description of the damage.
We may request additional photographs or videos to assess the issue.
Where the damage is confirmed to have occurred during fulfilment or delivery, Little Chaos may provide a replacement or refund in accordance with this policy.
11. Tampered or Heavily Damaged Packages
If the package appears to have been opened, tampered with, severely damaged, or otherwise compromised before delivery, we recommend refusing delivery where possible.
Please contact Little Chaos at hello@littlechaos.in and provide your order ID and photographs of the package, if available.
We will review the situation and provide an appropriate resolution in accordance with this policy.
Little Chaos Refund & Replacement Policy
Little Chaos aims to ensure that every product reaches you in good condition.
A refund or replacement may be provided when requested within 7 days of delivery, subject to the conditions described below.
1. Product Not Received / Excessive Delivery Delay
If your order has not been delivered within a reasonable period after the estimated delivery window, please contact us at:
We will first work with our delivery partner to locate the shipment.
If the order is confirmed as lost or cannot reasonably be delivered, you may be eligible to cancel the order and receive a refund of the amount paid.
Refunds will be initiated after confirmation of the applicable circumstances.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or other financial institution.
2. Wrong Product Received
If you receive a product that is different from the product you ordered, please contact us within 7 days of delivery.
Please provide:
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Your order ID;
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Photographs of the product received;
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Photographs of the packaging; and
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Details of the product you were expecting.
If the error is confirmed, Little Chaos will arrange an appropriate resolution, which may include a replacement or refund.
Where necessary, we may arrange a reverse pickup for the incorrect product.
3. Damaged Product Received
If a product arrives damaged or materially defective, please contact us within 7 days of delivery.
Please provide photographs or videos showing the issue, along with your order ID.
If the damage or manufacturing defect is confirmed, Little Chaos may, at its discretion:
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Replace the product;
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Provide a refund; or
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Offer another appropriate resolution.
Where a reverse pickup is required, Little Chaos will arrange the applicable return process.
4. Verification of Returned Products
For wrong, damaged, or defective product claims, Little Chaos may require the product to be returned for inspection before a replacement or refund is processed.
The returned product should include the original packaging and any accompanying components, where applicable.
If the product has been additionally damaged, altered, misused, or parts are missing beyond the issue originally reported, Little Chaos may review the claim accordingly.
5. Pet Toys & Normal Wear and Tear
Little Chaos products are designed for pets and may naturally experience wear during use.
Normal wear and tear, chewing, biting, scratching, tearing, staining, or damage resulting from a pet's use of the product will generally not be considered a manufacturing defect.
Because pets have different chewing behaviours, temperaments, sizes, and strengths, no toy can be guaranteed to be completely indestructible.
Customers should inspect toys regularly and immediately remove any toy that becomes damaged or presents a potential safety hazard.
6. Products Not Eligible for Refund or Replacement
Refunds or replacements will generally not be provided for:
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Products damaged through normal use;
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Products damaged by chewing, biting, scratching, or other pet activity;
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Products that have been intentionally modified or altered;
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Products damaged through improper use;
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Products that have been washed, treated, or handled contrary to product instructions, where applicable;
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Minor variations in colour, texture, appearance, or finish that do not affect the functionality of the product; or
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Products for which the return request is made outside the applicable return period.
Where a product has been used by a pet, we may require additional information to determine whether an issue constitutes a manufacturing defect or normal use-related damage.
Cancellation Policy
1. Cancellation Before Dispatch
You may request cancellation of your order before the order has been dispatched.
To request cancellation, contact us at:
Please include your order ID.
If the cancellation request is received and accepted before dispatch, the applicable refund will be initiated.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible.
If the customer no longer wishes to receive the order, they may be required to refuse delivery or follow the applicable return process after receiving the product.
3. Refusing Delivery
If an order has already been dispatched and you refuse delivery, the order may need to be returned to Little Chaos before any applicable refund is processed.
Any refund will be subject to the applicable terms of this policy.
4. Refund Processing
Once a refund has been approved, Little Chaos will initiate the refund through the applicable payment method or payment provider.
The time taken for the refunded amount to reflect in your account may vary depending on the bank, card issuer, payment gateway, or other payment service provider.
Little Chaos cannot be held responsible for delays caused by third-party financial institutions after the refund has been initiated.
How to Contact Us
For questions regarding shipping, returns, refunds, replacements, or cancellations, please contact:
LITTLE CHAOS
91 SpringBoard, Vikhroli, Mumbai.
Email: hello@littlechaos.in
Website: www.littlechaos.in
Please include your order ID in all order-related communications so that we can assist you more efficiently.
Effective Date: 1st September 2026