Effective Date: 1st September 2026
Website: www.littlechaos.in
Email: hello@littlechaos.in
Address: 91 Springboard Vikhroli, Mumbai, Maharashtra, India
Jurisdiction: Mumbai, Maharashtra, India
 
1. Introduction
Welcome to Little Chaos ("Little Chaos", "we", "us", or "our").
These Terms & Conditions ("Terms") govern your access to and use of our website, www.littlechaos.in, and your purchase and use of products offered through the website.
By accessing our website, placing an order, or purchasing any product from Little Chaos, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with any part of these Terms, please do not use our website or purchase our products.
 
2. About Our Products
Little Chaos offers products designed primarily for pets, including toys, enrichment products, accessories, and related products.
Product images displayed on our website are intended to provide an accurate representation of our products. However, minor variations in colour, appearance, size, texture, or finish may occur due to manufacturing processes, photography, lighting, or differences between individual screens.
We reserve the right to modify, discontinue, or update products at any time without prior notice.
 
3. Pet Safety & Responsible Use
Little Chaos products are designed to provide pets with entertainment, enrichment, exercise, and stimulation. However, no pet toy is completely indestructible.
Pet owners are responsible for:
•    Selecting products appropriate for their pet's size, age, breed, chewing behaviour, and temperament.
•    Inspecting the product before and during use.
•    Supervising pets while they are playing with our products where appropriate.
•    Immediately removing a product if it becomes damaged, broken, excessively worn, or presents a potential choking or ingestion hazard.
•    Ensuring that pets do not swallow pieces of a damaged toy or accessory.
Little Chaos shall not be responsible for injury, illness, choking, ingestion, or other harm resulting from improper use, unsupervised use, misuse, modification, or failure to inspect a product.
Products should never be considered a substitute for appropriate supervision, training, veterinary care, or professional advice.
 
4. Eligibility
You must be legally capable of entering into a binding agreement under applicable Indian law to place an order through our website.
If you are purchasing a product on behalf of another person, you confirm that you have the authority to do so.
 
5. Account Information
Certain features of our website may require you to provide information such as your name, contact details, billing information, and delivery address.
You agree to provide information that is accurate, current, and complete.
You are responsible for ensuring that the information provided by you is correct. Little Chaos will not be responsible for delays, failed deliveries, or other issues arising from incorrect or incomplete information provided during checkout.
 
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is considered accepted only when Little Chaos confirms the order.
We reserve the right to refuse, cancel, or limit an order for reasons including:
•    Product availability
•    Pricing or listing errors
•    Suspected fraudulent activity
•    Incorrect customer information
•    Delivery limitations
•    Unusual or excessive ordering activity
•    Other circumstances that may reasonably prevent us from fulfilling the order
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate method.
 
7. Pricing
All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices may be changed at any time without prior notice.
Where applicable, taxes, shipping charges, or other applicable fees will be displayed during the checkout process.
While we make reasonable efforts to ensure that all prices are accurate, occasional pricing or typographical errors may occur. If an error is identified after an order has been placed, we reserve the right to cancel the affected order and provide a refund where payment has already been made.
 
8. Payments
Payments may be processed through third-party payment service providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Little Chaos does not store complete payment card information unless expressly stated otherwise and where permitted under applicable law.
Orders will generally be processed after successful confirmation of payment.
 
9. Shipping & Delivery
We aim to dispatch orders within the estimated processing period communicated on our website or at checkout.
Delivery timelines are estimates and may vary due to factors including:
•    Delivery location
•    Courier delays
•    Weather conditions
•    Public holidays
•    Operational disruptions
•    Incorrect or incomplete delivery information
•    Circumstances beyond our reasonable control
Once an order has been handed over to the delivery partner, delays caused by the courier may be outside Little Chaos's direct control.
Customers are responsible for providing an accurate delivery address and ensuring that someone is reasonably available to receive the package.
 
10. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may instead need to follow our applicable return process.
Little Chaos reserves the right to reject cancellation requests where the order has already entered the fulfilment or shipping process.
 
11. Returns & Refunds
Returns and refunds will be governed by the Little Chaos Return & Refund Policy applicable at the time of purchase.
Products eligible for return must generally be:
•    Unused or in acceptable condition as specified by our Return Policy;
•    Returned within the applicable return period;
•    Accompanied by the original packaging where required; and
•    Accompanied by proof of purchase where required.
Certain products may not be eligible for return due to hygiene, safety, consumable, or other practical considerations.
Customers should inspect products promptly after delivery and contact us at hello@littlechaos.in if they receive an incorrect, damaged, or defective product.
 
12. Damaged or Defective Products
If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible.
We may request photographs, videos, packaging information, order details, or other information to assess the issue.
Where a valid manufacturing defect or fulfilment error is confirmed, Little Chaos may, at its discretion and subject to applicable law and our policies:
•    Replace the product;
•    Repair the product where appropriate;
•    Issue a refund; or
•    Offer another appropriate resolution.
Damage caused by normal wear and tear, improper use, chewing beyond the intended use, accidents, modifications, or misuse may not qualify as a manufacturing defect.
 
13. Intellectual Property
All content available on the Little Chaos website, including but not limited to:
•    Logos
•    Brand names
•    Product names
•    Product photographs
•    Illustrations
•    Graphics
•    Designs
•    Text
•    Videos
•    Website layouts
•    Marketing materials
is owned by or licensed to Little Chaos and is protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, copy, publish, sell, license, or commercially exploit our intellectual property without our prior written permission.
 
14. User Reviews & Content
If you submit reviews, photographs, videos, comments, testimonials, or other content to Little Chaos, you represent that you have the right to submit that content.
By submitting such content, you grant Little Chaos a non-exclusive, royalty-free right to use, reproduce, publish, adapt, and display the content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.
 
15. Prohibited Use
You agree not to use our website for purposes that are unlawful or prohibited by these Terms.
You must not:
•    Attempt to gain unauthorised access to our website or systems;
•    Interfere with the operation or security of the website;
•    Use automated systems to scrape or extract website content without permission;
•    Submit fraudulent orders or payment information;
•    Misrepresent your identity;
•    Use our intellectual property without permission; or
•    Use the website for any unlawful purpose.
 
16. Third-Party Services & Links
Our website may contain links to or integrations with third-party websites, payment providers, delivery services, social media platforms, or other services.
Little Chaos does not control and is not responsible for the content, policies, availability, or practices of third-party services.
Your use of third-party services may be subject to their own terms and policies.
 
17. Limitation of Liability
To the maximum extent permitted by applicable law, Little Chaos shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our products or website.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Our products are intended for their stated purpose and should be used responsibly and in accordance with any instructions or warnings provided with the product.
 
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Little Chaos, its owners, employees, representatives, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from:
•    Your misuse of our website;
•    Your violation of these Terms;
•    Your violation of applicable law; or
•    Your misuse or unauthorised modification of our products.
 
19. Privacy
Your use of our website may involve the collection and processing of personal information.
Our handling of personal information is governed by our Privacy Policy, which forms part of the overall terms governing your use of our website.
We encourage you to review our Privacy Policy before placing an order.
 
20. Changes to These Terms
Little Chaos may update or modify these Terms from time to time.
Any updated Terms will be published on this page with the revised effective date.
Your continued use of our website or purchase of products after changes have been published constitutes acceptance of the updated Terms.
 
21. Force Majeure
Little Chaos shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, acts of government, strikes, pandemics, transportation disruptions, internet or technology failures, supply-chain disruptions, or other unforeseen events.
 
22. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, courts located in Mumbai, Maharashtra, India shall have jurisdiction over disputes arising out of or relating to these Terms, your use of our website, or purchases made through Little Chaos.
 
23. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.
 
24. Entire Agreement
These Terms, together with our applicable Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our website, constitute the terms governing your use of the Little Chaos website and purchase of our products.
 
25. Contact Us
If you have questions, concerns, complaints, or requests regarding these Terms or your order, please contact us: hello@littlechaos.in

Little Chaos
Address: 91 Springboard Vikhroli, Mumbai, Maharashtra, India
Email: hello@littlechaos.in
Website: www.littlechaos.in
Effective Date: 1st September 2026